Pomerene
Patient Terms & Conditions
These Terms govern your access to and use of the website. By accessing or using the website, you agree to these Terms and our Privacy Policy at https://www.pomerenehospital.org/patient-care-and-privacy#PrivacyPolicy. If you do not agree, do not use the website.
Visitation Hours
Pomerene Hospital promotes and supports a patient and family centered approach to care. Pomerene has an open visitation policy which means families are welcome 24 hours a day according to the patient's preference and consent.
Terms & Conditions
Effective Date: 01/01/2026
Company: Pomerene Hospital (“Company,” “we,” “us,” “our”)
Website: pomerenehospital.org (the “website”)
Postal: 981 Wooster Road, Millersburg, Ohio 44654
Phone: (330) 674-1015
Eligibility and Accounts
You must be at least 18 or the age of majority in your jurisdiction to use the website.
If you create an account, you must provide accurate information and keep it updated. You are responsible for all activity on your account.
Keep your login credentials confidential and notify us promptly of any unauthorized use.
Acceptable Use
You agree not to:
Violate any applicable law or regulation.
Interfere with or disrupt the website’s operation, security, or integrity.
Attempt to gain unauthorized access to accounts or systems.
Use the website to transmit harmful code, spam, or illegal content.
Infringe or misuse intellectual property, privacy, or other rights.
We may monitor use for security, abuse prevention, and compliance.
Ownership and License
The website, including text, graphics, logos, software, and other content, is owned by Pomerene Hospital or its licensors and protected by intellectual property laws.
We grant you a limited, nonexclusive, nontransferable, revocable license to access and use the website for your personal or internal business use, in accordance with these Terms.
All rights not expressly granted are reserved.
User Content
You may submit content such as reviews, comments, files, images, or other materials (“User Content”). You retain ownership of your User Content.
You grant Pomerene Hospital a worldwide, nonexclusive, royalty-free, sublicensable license to host, store, reproduce, modify, publish, display, and distribute your User Content for operating, improving, and promoting the website.
You represent that you have all rights to your User Content and that it does not violate the law or third-party rights.
We may remove or disable any User Content at our discretion.
DMCA Notice
If you believe content infringes your copyright, send a notice to: Pomerene Hospital, 981 Wooster Road, Millersburg, Ohio 44654. Include: your contact info, work identified, location of infringing material, a good-faith statement, and a statement under penalty of perjury that you are authorized. Counter-notices can be sent to the same agent with the information required under 17 U.S.C. §512.
Third-Party Links, Integrations, and Services
The website may link to or integrate with third-party websites, apps, or services. We do not control and are not responsible for third-party content or practices. Your use of third-party services is at your own risk and may be governed by their terms and policies.
Privacy
Your use of the website is subject to our Privacy Policy at https://www.pomerenehospital.org/patient-care-and-privacy#PrivacyPolicy. Please review it to understand how we collect, use, and share information.
Changes to the Website
We may change, suspend, or discontinue the website or any part of it at any time. We are not liable for any modification, suspension, or discontinuation.
Disclaimers
THE WEBSITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, POMERENE HOSPITAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POMERENE HOSPITAL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Indemnification
You agree to defend, indemnify, and hold harmless Pomerene Hospital and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the website, your User Content, or your violation of these Terms or applicable law.
Termination
We may suspend or terminate your access to the website at any time, with or without notice, if we believe you have violated these Terms or if needed to protect the website or other users. Upon termination, your right to use the website ends immediately. Sections that by their nature should survive will survive termination.
Changes to These Terms
We may update these Terms from time to time. The “Effective Date” shows when they last changed. If changes are material, we will provide reasonable notice by posting an update, emailing you, or displaying a notice within the website. Continued use of the website after changes take effect constitutes acceptance.
Communications; E-Sign; SMS
By creating an account or providing contact information, you agree we may contact you about your account, transactions, and website updates.
You consent to transact electronically and to receive disclosures electronically.
SMS: If you opt in, you agree to receive texts at the number provided. Message and data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help.
Export Controls and Sanctions
You may not use or export the website in violation of United States export laws and regulations. You represent that you are not located in a sanctioned country and are not on any U.S. government denied party list.
Force Majeure
We are not liable for any delay or failure to perform due to events beyond our reasonable control, including natural disasters, acts of government, labor disputes, internet or telecom failures, or similar events.
Contact
Pomerene Hospital
Postal: 981 Wooster Road, Millersburg, Ohio 44654
Phone: (330) 674-1015
Nondiscrimination Notice
Medical Record Access
Accessing Your Medical Records
A patient may obtain a copy of their medical record by visiting the Health Information Department located on the first floor. You will need to bring one type of identification with you, i.e. driver's license or Social Security card in addition to completing one of our release forms. We also require 48-hour advance notice in order to process and prepare your records for release.
Hours of Operation & Additional Information
Hours of Operation
- The Health Information Department is open Monday-Friday from 7:30 am to 4:00 pm.
Additional Information
- Please click here to download our Medical Information Release Form. You may also have your physician fax the completed form to (330) 674-1259.
Your Right as a Patient
Comments and Concerns
Complete the form below:
Contact Us
The following links provide information about available healthcare coverage for those who are eligible:
Patient Concerns/Patient Care Representative
- Pomerene Hospital strives to resolve concerns and complaints in a timely manner.
- Pomerene Hospital's patient representative is here to be your advocate - to communicate your questions or concerns and to help you get prompt answers.
- If you have any concerns about patient care or safety, please contact our Patient Care Representative listed below or dial extension 8675 from any Pomerene Hospital phone.
If your concerns cannot be met at this level, please contact:
Center for Improvement in Healthcare Quality
Address:
P.O. Box 1540
Mexia, TX 76667-1540
ATTN: Chief Executive Officer
Phone: (512) 661-2813
Fax:
(805) 934- 8588
Online
Ohio Department of Health
Address:
246 North High Street
PO Box 118
Columbus, OH 43266-0118
Phone: 800-669-3534
Confidentiality will be maintained, unless otherwise requested.
Accreditation Commission for Healthcare
Address:
139 Weston Oaks Court
Cary, NC 27513
Phone: 919-785-1214
Fax: 919-785-3011
Online
CALL FOR MORE INFORMATION
For general billing questions or to arrange a payment plan, please call 330-674-1584, ext. 1744







