Pomerene

Patient Terms & Conditions


These Terms govern your access to and use of the website. By accessing or using the website, you agree to these Terms and our Privacy Policy at https://www.pomerenehospital.org/patient-care-and-privacy#PrivacyPolicy. If you do not agree, do not use the website.



Patient Care & Privacy Links


Visitation Hours

Pomerene Hospital promotes and supports a patient and family centered approach to care. Pomerene has an open visitation policy which means families are welcome 24 hours a day according to the patient's preference and consent.

Terms & Conditions

Effective Date: 01/01/2026

Company: Pomerene Hospital (“Company,” “we,” “us,” “our”)

Website: pomerenehospital.org (the “website”)

Postal: 981 Wooster Road, Millersburg, Ohio 44654

Phone: (330) 674-1015



Eligibility and Accounts

You must be at least 18 or the age of majority in your jurisdiction to use the website.


If you create an account, you must provide accurate information and keep it updated. You are responsible for all activity on your account.


Keep your login credentials confidential and notify us promptly of any unauthorized use.



Acceptable Use

You agree not to:

Violate any applicable law or regulation.


Interfere with or disrupt the website’s operation, security, or integrity.


Attempt to gain unauthorized access to accounts or systems.


Use the website to transmit harmful code, spam, or illegal content.


Infringe or misuse intellectual property, privacy, or other rights.

 We may monitor use for security, abuse prevention, and compliance.



Ownership and License

The website, including text, graphics, logos, software, and other content, is owned by Pomerene Hospital or its licensors and protected by intellectual property laws.


We grant you a limited, nonexclusive, nontransferable, revocable license to access and use the website for your personal or internal business use, in accordance with these Terms.


All rights not expressly granted are reserved.


User Content

You may submit content such as reviews, comments, files, images, or other materials (“User Content”). You retain ownership of your User Content.


You grant Pomerene Hospital a worldwide, nonexclusive, royalty-free, sublicensable license to host, store, reproduce, modify, publish, display, and distribute your User Content for operating, improving, and promoting the website.


You represent that you have all rights to your User Content and that it does not violate the law or third-party rights.


We may remove or disable any User Content at our discretion.



DMCA Notice 

If you believe content infringes your copyright, send a notice to: Pomerene Hospital, 981 Wooster Road, Millersburg, Ohio 44654. Include: your contact info, work identified, location of infringing material, a good-faith statement, and a statement under penalty of perjury that you are authorized. Counter-notices can be sent to the same agent with the information required under 17 U.S.C. §512.



Third-Party Links, Integrations, and Services

The website may link to or integrate with third-party websites, apps, or services. We do not control and are not responsible for third-party content or practices. Your use of third-party services is at your own risk and may be governed by their terms and policies.



Privacy

Your use of the website is subject to our Privacy Policy at https://www.pomerenehospital.org/patient-care-and-privacy#PrivacyPolicy. Please review it to understand how we collect, use, and share information.

Changes to the Website

We may change, suspend, or discontinue the website or any part of it at any time. We are not liable for any modification, suspension, or discontinuation.



Disclaimers

THE WEBSITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, POMERENE HOSPITAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POMERENE HOSPITAL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.



Indemnification

You agree to defend, indemnify, and hold harmless Pomerene Hospital and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the website, your User Content, or your violation of these Terms or applicable law.



Termination

We may suspend or terminate your access to the website at any time, with or without notice, if we believe you have violated these Terms or if needed to protect the website or other users. Upon termination, your right to use the website ends immediately. Sections that by their nature should survive will survive termination.



Changes to These Terms

We may update these Terms from time to time. The “Effective Date” shows when they last changed. If changes are material, we will provide reasonable notice by posting an update, emailing you, or displaying a notice within the website. Continued use of the website after changes take effect constitutes acceptance.



Communications; E-Sign; SMS

By creating an account or providing contact information, you agree we may contact you about your account, transactions, and website updates.


You consent to transact electronically and to receive disclosures electronically.


SMS: If you opt in, you agree to receive texts at the number provided. Message and data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help.



Export Controls and Sanctions

You may not use or export the website in violation of United States export laws and regulations. You represent that you are not located in a sanctioned country and are not on any U.S. government denied party list.



Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including natural disasters, acts of government, labor disputes, internet or telecom failures, or similar events.



Contact

Pomerene Hospital

Postal: 981 Wooster Road, Millersburg, Ohio 44654

Phone: (330) 674-1015

Click Here to download Pomerene's Privacy Policy

Medical Record Access

Accessing Your Medical Records


A patient may obtain a copy of their medical record by visiting the Health Information Department located on the first floor. You will need to bring one type of identification with you, i.e. driver's license or Social Security card in addition to completing one of our release forms. We also require 48-hour advance notice in order to process and prepare your records for release.



Hours of Operation & Additional Information


Hours of Operation
  • The Health Information Department is open Monday-Friday from 7:30 am to 4:00 pm.


Additional Information
  • Please click here to download our Medical Information Release Form. You may also have your physician fax the completed form to (330) 674-1259.
Request information from other providers to be sent to Pomerene Request your medical records from Pomerene

Your Right as a Patient

  • You have the right to:

    1.   Receive information about our organization, its services, its practitioners and providers, and patients' rights.      


    2.   Considerate and respectful care, recognition of their dignity, and to be made comfortable. You have the right to respect for your cultural, psychosocial, spiritual, and personal beliefs, and preferences.


    3.   Have family members (or another representative of our choosing) and your own physician notified promptly of your admission to the hospital.


    4.   Designate a representative to participate in care and treatment decisions.


    5.   Receive information about your health status, course of treatment, prospects for recovery and outcome of care (including unanticipated outcomes) in terms you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.


    6.   Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment, and the risks involved in each, and the name of the person who will carry out the procedure or treatment.


    7.    A candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost of benefit coverage.


    8.    Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of physicians, to the extent permitted by law.


    9.    Reasonable responses to any reasonable requests made for services.


    10.  The right, subject to your consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and his or her right to withdraw or deny such consent at any time, and to be informed of any clinical restriction or limitation on such rights.


    11.   Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of severe chronic pain with methods that include the use of opiates.


    12.   Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patient rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.


    13.   Have personal privacy respected. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.


    14.   Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate "Notice of Privacy Practices" that explains your privacy rights in detail and how we may use and disclose your protected health information.


    15.   Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse.


    16.   Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation by staff.


    17.   Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.


    18.   Be informed, by the physician, or a delegate of the physician, of continuing health care requirements following discharge from the hospital.


    19.   Know which hospital rules and policies apply to your conduct while a patient.


    20.   Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. Designate a support person to be present throughout the stay unless restricted by policy and to make decisions regarding visitation.


    21.   Examine and receive an explanation of the hospital's bill regardless of the source of payment.


    22.   Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status of the source of payment for care.


    23.   File or voice a complaint, grievance, and appeal or seek independent assessment about the organization, the care provided, or their rights as a patient; and to receive a timely response from the organization without reprisal or prejudicial treatment.


    24.   File a complaint with the hospital or directly to the State Department of Health Services regardless of whether you use the hospital's grievance process.


    25.   Receive, in accordance with 42 CFR 489.27 (b), as a Medicare beneficiary the "An Important Message from Medicare Notice" (IM) within two days of admission. In addition, the IM is to also be given to each Medicare beneficiary within two days of their anticipated discharge when the length of stay is longer than two days. This is a message that explains your right to appeal your discharge.


    26.   Access information contained in your medical record in a timely manner.



Comments and Concerns

Complete the form below:




Contact Us

The following links provide information about available healthcare coverage for those who are eligible:       


Patient Concerns/Patient Care Representative
  • Pomerene Hospital strives to resolve concerns and complaints in a timely manner.
  • Pomerene Hospital's patient representative is here to be your advocate - to communicate your questions or concerns and to help you get prompt answers.
  • If you have any concerns about patient care or safety, please contact our Patient Care Representative listed below or dial extension 8675 from any Pomerene Hospital phone.


If your concerns cannot be met at this level, please contact:

Center for Improvement in Healthcare Quality

Address:
P.O. Box 1540

Mexia, TX 76667-1540
ATTN: Chief Executive Officer

Phone: (512) 661-2813 
Fax: (805) 934- 8588
Online


Ohio Department of Health

Address:
246 North High Street 
PO Box 118
Columbus, OH 43266-0118 

Phone: 800-669-3534

Confidentiality will be maintained, unless otherwise requested.


Accreditation Commission for Healthcare 

Address:
139 Weston Oaks Court
Cary, NC 27513

Phone: 919-785-1214
Fax: 919-785-3011
Online



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CALL FOR MORE INFORMATION

For general billing questions or to arrange a payment plan, please call 330-674-1584, ext. 1744

330-674-1584 (ext 1744)